If, for whatever reason, you are unsatisfied with your order, you can return the item within 30 days of purchase. We make it easy. Send the purchase back through UPS or an insured parcel post using the return label on the back of your order invoice. Or fill out this form and include it in the return package. You can exchange your item for another product; receive JR Cigar store credit or a full refund (not counting delivery fees).